Customer services

Hassle free, monthly payments.

All customers who are covered by our General Terms and Conditions should pay their bills by Direct Debit in order to qualify for their contracted rates. Setting up your direct debit is easy.

Gas customers

If you're a gas customer, simply print and complete a Direct Debit mandate form and return it to us.

Email: enquiries@gazprom-energy.com

Fax: 0845 230 0022

Post: Gazprom Energy, Bauhaus, 27 Quay Street, Manchester, M3 3GY

Power customers

If you're a power customer, you can either submit your Direct Debit details online using our online services portal or you can print and complete a Direct Debit mandate form and return it to us.

Email: powerenquiries@gazprom-energy.com

Fax: 0845 230 0022

Post: Gazprom Energy, Bauhaus, 27 Quay Street, Manchester, M3 3GY

All Direct Debit transactions are covered by the Direct Debit Guarantee.

* You may request to pay via methods other than Direct Debit. Failure to pay your bill on time however would make you liable to a 40p per day administration charge.